Circle2Success Leaders and Executives members attend a Forum on Delivering Excellence by Lance Bradley, MD of Mitsubishi Motors UK at their Head Office in Cirencester. Mitsubishi Motors Uk trades as The Colt Car Company Ltd and is ranked 5th in the top 100 business in Gloucestershire
Lance talked to the group about his vision to deliver excellence to all customers and how he has implemented this into the culture of Mitsubishi UK. This has been a game changing strategy for them and they are now seeing the financial benefits coming through with an increased turnover of ?267.5m, with a pre-tax profits increased by ?23.7m.
Lance implemented a star rating system for all dealers which clearly demonstrates their service to customers and promotes good practice both internally and externally, making everything visible and everyone accountable. This had a very positive impact on the business and allowed staff and dealers to feel proud of a good job well done and feel a valued part of the organisation.
Kevin Gani from Renishaw said: Providing excellent service with great products is a high priority within our organisation, whatever it is you do, do it well and always strive to be the best
C2S members then had the opportunity to have an open discussion around this topic and share ideas around best practice.
Lance Bradley said: It was great to see so many successful businesses in the room, some of the county's great minds coming together to learn and share. I believe great leaders are great learners.
The next C2S Forum will be at EDF Energy in October on Employee Engagement, again continuing the theme around growing and developing a successful team.